Cancellation Or Transfer · Standard Public
The commercial terms allow cancellation or transfer without a penalty no later than fifteen days before class. Inside that window, a standard attendance can owe 100% of tuition.
Window: 15 days before course start
Remedy or fee: Early cancellation is account credit usable for twelve months, not a stated cash refund; late cancellation or transfer can owe 100% of standard tuition
Important exceptions
- Program attendance has a separate $500 fee in the checked terms.
- Passport, voucher, subscription, private-team, government, program, and promotional rules can differ.
Official terms · checked 2026-09-11
Cancellation Or Reschedule · Private Team
The private-team policy applies no penalty with notice at least sixteen days before the event. Less than sixteen days triggers a 50% event fee, reduced to 25% if the event is rescheduled to run within ninety days.
Window: 16 days before event; 90-day reschedule remedy
Remedy or fee: 50% of event fee, or 25% for a qualifying reschedule
Important exceptions
- Customization fees or performance costs may still be due for a nonstandard event.
- Use the signed proposal when it differs from the public terms page.
Official terms · checked 2026-09-11
On Demand Purchase · On Demand
The commercial terms say on-demand courses must be prepaid and are not cancellable by the customer or refundable.
Window: After purchase
Remedy or fee: No customer cancellation or refund stated
Important exceptions
- Do not apply this rule to a live public course without checking the controlling contract.
Official terms · checked 2026-09-11
Accessibility Request · Employer Sponsored
The terms ask the participant's employer to request accommodations in writing as early as possible and no later than two weeks before class. An additional aide seat and digital materials are available on request; other accommodations are discussed subject to stated limitations.
Window: Preferably in writing; no later than two weeks before course start
Remedy or fee: No universal fee stated
Important exceptions
- Some requests may be unavailable if they fundamentally alter the service, jeopardize safety, or create undue hardship.
Official terms · checked 2026-09-11
Subscription Renewal · Advantage Subscription
The +Advantage terms require two weeks' notice to cancel a course enrollment and renew for another twelve months unless either party gives written non-renewal notice at least 45 days before the term ends. Live courses are remote-only and space-available under these terms.
Window: Course cancellation: two weeks; non-renewal: at least 45 days
Remedy or fee: Repeated no-shows or inadequate notice may result in suspension
Important exceptions
- Subscription-specific; do not apply to a standard public-course purchase.
- Repeated classes exclude new courseware or exam vouchers unless separately purchased.
Official terms · checked 2026-09-11