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Course-level provider research

New Horizons review: SecurityX and CISM prices, schedules and package gaps

New Horizons publishes live instructor-led offerings, dates and prices, but the brand is not one uniform classroom experience. Its current SecurityX and CISM pages support concrete comparisons while leaving different high-stakes gaps: SecurityX authorization and voucher status remain unresolved; CISM excludes the voucher by default and crosses ISACA's November 3, 2026 outline change without naming the delivered revision. Verify the legal seller, delivery entity, instructor, courseware, package total, terms and current seat.

Provider decision

Who this option fits—and what to verify

Best fit

  • Individuals who want a scheduled virtual instructor-led class.
  • Employers buying private or group technical training.
  • Learners who value a session explicitly marked Guaranteed-to-Run.
  • Buyers who want a course that publishes vendor-courseware and course-specific lab claims and will verify them for the exact purchase.
  • Organizations needing a broad multi-vendor live catalog.
  • Experienced SecurityX learners who want a dated five-day live class and value the published 180-day lab and 90-day recording claims, provided the exact seller, authorization, voucher and policies are confirmed in writing.
  • Prepared CISM candidates who prefer a lower published base fee and can separately verify the correct courseware revision, optional voucher total, seller and delivery organization.

Think twice

  • You are relying on the national brand without checking the exact course and session.
  • You assume every class includes the same labs, recordings, voucher, or retake benefit.
  • You are using a local center's rating as proof of national quality.
  • You have not confirmed the controlling cancellation or reschedule terms.
  • You have not verified whether the selected class is actually Guaranteed-to-Run.
  • You are treating the SecurityX page's authorized-courseware or 19-role language as independent proof of current CompTIA authorization or universal DoD 8140 qualification.
  • You have not separated CISM course readiness from certification eligibility or confirmed whether the selected class uses the outline that applies on your intended exam date.
Reviewed
2026-09-14
Evidence
Strong official evidence; limited independent sample
Delivery observed
Live Virtual · Classroom · Private Team
Buyer audiences observed
Individual · Team · Enterprise · Government · Public Sector
Pricing posture
Public
Scope
United States, International markets through current network offerings

Learnerside does not assign provider star ratings or rank providers. Course inclusions and policies vary by product.

Who sells and delivers your training?

Brand researched
New Horizons
Legal name established in this record
Not established—confirm the legal seller on your proposal.
Parent organization
Educate 360

The official announcement published January 9, 2024 describes an October 2023 addition to Educate 360 and combination with United Training under the New Horizons brand. Current legal sellers, delivery organizations and historical franchise groups remain separate evidence scopes. No current location-by-location ownership map or shared-instructor linkage is verified here. Local-center and international ratings must not be aggregated into a US quality score.

Read the identity source · checked 2026-09-10

Ask your seller to name the organization teaching the selected class and the terms that govern your purchase. Shared branding or matching calendars alone do not establish the same instructor, ownership or service experience.

What the evidence supports

Offering details are course-specific

Features observed on named provider pages; not a provider-wide package guarantee.
FeatureStatusScope and conditionCheckedSource
Session confirmationIncludedObserved Security+, CCNA, and Architecting on AWS sessions. Guaranteed-to-Run was shown on the observed dated sessions; GTR is session-specific and must be rechecked.2026-08-11Official source
Exam voucherOptionalObserved Security+ course. The exam voucher was displayed as a $404 add-on rather than included by default in the retained observation.2026-08-11Official source
Exam voucherOptionalObserved Architecting on AWS course. A $150 voucher add-on was shown in the retained observation.2026-08-11Official source
Exam voucherUnknownObserved CCNA course. The current course page does not list an exam voucher. Confirm whether it is included or available as an add-on before purchase.2026-09-11Official source
Hands-on labsIncludedObserved CCNA v2.2 course. The course page lists guided labs and three additional days of eLearning lab access. Confirm the delivered access dates and platform in the proposal.2026-09-11Official source
RecordingsIncludedObserved CCNA v2.2 public virtual course. The course page states 90-day access to class recordings. Confirm that this applies to the exact selected session and buyer.2026-09-11Official source
Official coursewareConditionalObserved SecurityX CAS-005 course 300201644. The provider says the package uses authorized CompTIA courseware aligned to CAS-005. CompTIA's former public partner list does not currently provide a usable directory result, so organization-level authorization remains a provider claim pending first-party confirmation.2026-09-14Official source
Hands-on labsIncludedObserved SecurityX CAS-005 course 300201644. The course page claims interactive performance-based labs and 180-day access after class. It does not name the platform, exact exercises, reset limits, or instructor-feedback criteria; confirm those in the proposal.2026-09-14Official source
RecordingsIncludedObserved SecurityX CAS-005 public virtual course. The course page claims 90-day post-training recording access. Confirm that the exact selected session is public VILT and that the access begins after the final class meeting.2026-09-14Official source
Session confirmationIncludedObserved SecurityX CAS-005 January 11–15, 2027 public virtual session. The course page labels the run Guaranteed to Run and exposes an enrollment-cart path showing a USD 3,295 subtotal. This does not establish remaining seat inventory, instructor assignment, tax, fees, final total, or an immutable schedule.2026-09-14Official source
Exam voucherUnknownObserved SecurityX CAS-005 course 300201644. The USD 3,295 package page does not state that a CAS-005 exam voucher is included. Keep tuition and the current voucher or voucher-plus-retake choice separate until the written proposal identifies the exact SKU and total.2026-09-14Official source
Exam voucherNot IncludedObserved CISM course 200005415. The USD 2,595 base tuition excludes the CISM exam voucher by default. The page says a voucher can be added without publishing the add-on price, exam identity, activation, expiration or retake terms; require the voucher-inclusive total in writing.2026-09-14Official source
Hands-on labsUnknownObserved CISM course 200005415. The CISM outline names four management domains but does not establish learner-performed exercises, a lab platform, scenario feedback, recordings or post-class practice access.2026-09-14Official source
Hands-on labsConditionalCourse-specific technical training. The FAQ describes six-month lab access subject to third-party restrictions, without specifying the start date. Verify the selected course; LMS access separately runs six months from purchase.2026-09-10Official source
RecordingsConditionalCourse-specific technical training. The FAQ provides 90-day recordings after public virtual instructor-led sessions, excluding PMI courses. Dedicated-event recordings must be requested and are not included by default.2026-09-10Official source
Official coursewareConditionalCisco directory entry, Americas. Cisco lists New Horizons Computer Learning Centers Inc. as a Platinum Learning Partner and links to newhorizons.com. The entry describes Cisco Learning Credit acceptance. Confirm the exact seller, delivered course and credit amount; this does not verify every franchise or vendor program.2026-09-10Official source
Private-team deliveryIncludedProvider-level offering. Private/group training is offered; price, customization, delivery, and terms require a quote and contract.2026-08-11Official source
RecordingsIncludedCurrent Architecting on AWS course. The course page describes 90-day access to class recordings; this must not be generalized to every New Horizons course.2026-08-12Official source
RetakeConditionalCurrent Architecting on AWS course and published provider retake policy. The course page describes a free course-retake option subject to conditions, and the provider policy allows one open-enrollment retake within six months with possible material/lab fees.2026-08-12Official source

Observed examples

Dated prices—not price or seat guarantees

These are dated public observations. Availability was not established. Recheck the official page before acting.

Historical observation

CompTIA Security+ SY0-701 training

Price
$2,495
Delivery
Live Virtual
Dates observed
2026-08-17–2026-08-21
Times observed
Central Time
Location observed
Virtual instructor-led
Voucher
Optional
Session signal
Gtr
Availability
Not established
  • The observed voucher add-on was $404.
  • GTR and price are volatile and do not establish current seat availability.
Recheck official course page

Observed 2026-09-11

Implementing and Administering Cisco Solutions v2.2 (CCNA)

Price
$4,195
Delivery
Live Virtual
Dates observed
2027-01-04–2027-01-08
Times observed
Central Time
Location observed
Virtual instructor-led
Voucher
Unknown
Session signal
Gtr
Availability
Not established
  • The public page labels this session Guaranteed-to-Run, which does not establish seat availability.
  • Voucher treatment, exact contracting seller, cancellation terms and current seats remain unresolved.
  • The page lists official Cisco digital courseware, guided labs, three additional days of eLearning lab access, 90-day recordings, 30 continuing-education credits and Cisco Learning Credits eligibility; confirm each inclusion and the usable CLC amount for the exact purchase.
Recheck official course page

Observed 2026-09-14

CompTIA SecurityX CAS-005 training

Price
$3,295
Delivery
Live Virtual
Dates observed
January 11, 12, 13, 14 and 15, 2027 · 8:00 AM–4:00 PM on the provider's CST-labeled calendar
Times observed
CST label on source; confirm fixed CST versus Central Time handling
Location observed
Virtual instructor-led
Buyer scope
Public individual seat; private group is a separate quoted offer
Price basis
Published per-person base course fee; final total not established
Voucher
Unknown
Session signal
Provider Marked Gtr And Cartable Reference
Availability
Not established
  • The calendar and Guaranteed-to-Run label do not establish an available seat.
  • The enrollment path was cartable at check time with a USD 3,295 subtotal; tax, fees, final charged total, remaining inventory, and checkout seller identity were not established.
  • The public page does not identify the legal seller, delivery organization, instructor, class size, tax, voucher, or final payable total.
  • The provider claims 19 DoD work-role mappings; Learnerside's current official Matrix V2.1 extraction finds 17 SecurityX/CASP+ rows. Verify the exact work role and proficiency instead of relying on either headline count.
  • Authorization remains a provider claim because a usable current CompTIA directory result was not available.
Recheck official course page

Observed 2026-09-14

Certified Information Security Manager (CISM)

Price
$2,595
Delivery
Live Virtual
Dates observed
October 5, 6, 7 and 8, 2026 · 8:00 AM–4:00 PM on the provider's CST-labeled calendar
Times observed
CST label on source; confirm fixed UTC−6 versus Central Time handling
Location observed
Virtual instructor-led
Buyer scope
Public individual seat; private group is a separate quoted offer
Price basis
Published per-person base tuition; optional voucher and final total not established
Voucher
Not Included Optional Add On
Session signal
Provider Displayed Gtr
Availability
Not established
  • The class is before ISACA's November 3, 2026 outline change, but the intended exam date and delivered courseware revision remain unverified.
  • The CST label, GTR state and calendar do not establish time-zone handling, a remaining seat, legal seller, delivery organization or instructor.
  • The voucher is excluded from the base fee; confirm its add-on price and terms, courseware, practical work, recordings, taxes, final total and cancellation terms.
Recheck official course page

Observed 2026-09-14

Certified Information Security Manager (CISM)

Price
$2,595
Delivery
Live Virtual
Dates observed
November 17, 18, 19 and 20, 2026 · 8:00 AM–4:00 PM on the provider's CST-labeled calendar
Times observed
CST label on source; confirm fixed UTC−6 versus Central Time handling
Location observed
Virtual instructor-led
Buyer scope
Public individual seat; private group is a separate quoted offer
Price basis
Published per-person base tuition; optional voucher and final total not established
Voucher
Not Included Optional Add On
Session signal
Provider Displayed Gtr
Availability
Not established
  • The class is after ISACA's November 3, 2026 outline change, but the page does not identify the delivered revised courseware.
  • The CST label, GTR state and calendar do not establish time-zone handling, a remaining seat, legal seller, delivery organization or instructor.
  • The voucher is excluded from the base fee; confirm its add-on price and terms, courseware, practical work, recordings, taxes, final total and cancellation terms.
Recheck official course page

Observed 2026-08-09

Architecting on AWS

Price
$2,025
Delivery
Live Virtual
Dates observed
2026-10-05–2026-10-07
Times observed
Central Time
Location observed
Virtual instructor-led
Voucher
Optional
Session signal
Gtr
Availability
Not established
  • The observed voucher add-on was $150.
  • GTR and price are session-specific and volatile.
Recheck official course page

Before you pay

Terms that can change the decision

Refund · Standard Public

Course sales are generally final; online e-commerce purchases may be refunded within 24 hours. Other eligible cancellations use course credit rather than a cash refund; confirm the controlling purchase terms.

Window: 24 hours for the stated online e-commerce refund exception

Remedy or fee: Course voucher or credit valid up to 12 months from cancellation for eligible requests

Important exceptions
  • The explicit 100% money-back pass guarantee applies only to select Project Management Academy certification-preparation courses.
  • Exact course or contract terms can control.

Official terms · checked 2026-09-14

Reschedule · Standard Public

The published policy uses seven business days for enrollment changes and seven calendar days for reschedule notice. Obtain the controlling deadline in writing for the exact purchase. Late changes can forfeit the course fee or learning credit; do not treat a possible retake as a refund.

Window: Unresolved business-day versus calendar-day wording; confirm in writing

Remedy or fee: Reschedule within one year from original purchase under standard rules; late public rescheduling forfeits fees or credits but may retain retake eligibility

Important exceptions
  • Private or dedicated events require at least 35 calendar days' notice; late rescheduling costs 25% plus incurred costs.
  • Availability and course-specific terms apply.

Official terms · checked 2026-09-14

Retake · Standard Public

One free open-enrollment course retake may be used within six months, with possible courseware or lab fees; later retakes are offered at 50% of current retail price plus materials.

Window: Within 6 months from the original course date for the first free retake

Remedy or fee: First retake course fee waived; additional materials/labs can apply

Important exceptions
  • Subject to availability.
  • Applies to open-enrollment training under the published policy.

Official terms · checked 2026-09-14

Independent evidence

Check who each review is actually about

Match the seller, teaching organization, location, course and date to your proposed purchase. We keep themes within each source’s stated scope rather than combining local or historical experiences into a brand-wide verdict.

Trustpilot

Scope: Mismatched · Disposition: Exclude Mixed Geography

This profile is excluded from the review synthesis; its numeric fields are not presented as evidence.

  • Five reviews cannot establish current national or course-specific quality. Visible experiences span several years and locations, including a Dubai course.
  • The page labels the profile unclaimed and says there is no history of asking for reviews; paid subscription status was not established.
  • Reviewers describe both helpful instruction and service and disappointing instruction or communication. These are individual reports, not independently verified findings or representative outcome rates.
  • The visible score and rating-image alternative text disagree. This mixed-geography profile is retained as a source to inspect, not a numerical US buying assessment.

Open named source · checked 2026-09-14

Bbb Business

Scope: Local Center · Disposition: Local Only

Source-displayed fact: Not Rated (BBB business rating)

Claimed profile
Not established from the checked source
Paid platform subscription
Not established from the checked source
Invites reviews
Not established from the checked source
  • New York City local-center evidence cannot be generalized to the national brand or Educate 360 network.
  • BBB rating is not learner satisfaction.

Open named source · checked 2026-08-11

Bbb Business

Scope: Local Center · Disposition: Local Only

Source-displayed fact: A+ (BBB business rating)

Claimed profile
Not established from the checked source
Paid platform subscription
Not established from the checked source
Invites reviews
Not established from the checked source
  • Fairborn local-center evidence cannot be generalized to the national brand.
  • BBB rating is not learner satisfaction.

Open named source · checked 2026-08-11

Bbb Business

Scope: Local Center · Disposition: Local Only

Source-displayed fact: A+ (BBB business rating)

Claimed profile
Not established from the checked source
Paid platform subscription
Not established from the checked source
Invites reviews
Not established from the checked source
  • This is local and partly historical NH Northeast context, not current national-network satisfaction.
  • BBB rating is not learner satisfaction.

Open named source · checked 2026-08-11

No theme shown means the retained evidence is insufficient for a responsible summary—not that there are no satisfied learners or no complaints. Reported experiences are not verified outcomes for every learner or course.

Awards and list recognition

Match the recognition to the exact recipient

An award or list can be relevant context. It does not establish current authorization, instructor quality, a seat, or fit for the course you are buying.

2025 Top IT and Technical Training Companies list

Recipient: Educate 360 · Issuer: Training Industry · Year: 2025

Evidence: Verified on the issuer’s current list

The issuer lists Educate 360 and says the companies are not ranked. This is parent-company recognition, not an award to every New Horizons center and not course-level outcome evidence.

Open named source · checked 2026-09-14

CompTIA Trailblazer Award

Recipient: New Horizons · Issuer: CompTIA · Year: 2024

Evidence: Provider or parent-company claim; issuer record not independently located

Educate 360 lists this recognition, but Learnerside did not locate a current CompTIA issuer page naming the recipient. Treat it as provider-published history, not proof of current CompTIA authorization or SecurityX delivery quality.

Open named source · checked 2026-09-14

Buyer checklist

Verify the exact course—not the provider brand in general

  • Obtain a current outline with the exact exam version; check whether the price covers every required exam voucher.
  • Verify the exact session is currently marked Guaranteed-to-Run.
  • Confirm the delivery entity, instructor, center, or partner responsible for the class.
  • Confirm the official courseware, labs, and recording period.
  • Confirm whether the voucher is included, optional, or unknown.
  • Read the retake and support terms for the exact course.
  • Read the controlling cancellation and reschedule contract.
  • Compare public seats with a private-team option when multiple learners are involved.
  • Compare paid live instruction with official/free preparation.
  • For CISM, name the intended exam date first and require the exact outgoing or November 3, 2026 courseware revision in the proposal.
  • Keep CISM course readiness separate from full certification eligibility; verify the current ISACA experience path before seeking employer approval.

Match the evidence to the buyer

Do not carry one audience’s offer into another purchase

Buyer audience and delivery mode are separate evidence. A public individual seat does not establish a private cohort, and a named government audience does not establish that a particular buyer can use the offering.

Individual buyer

The checked record names individual buyers. Recheck the exact course, price unit, inclusions, terms, and audience before treating an observed price as usable.

Compare dated price evidence

Team or private cohort

The checked record names team or enterprise buyers. Private-team delivery appears among the observed delivery modes. Neither statement establishes current dates, capacity, or a group price.

Build the team evaluation requirements

Government or public sector

The checked record names a government or public-sector audience. This does not establish buyer eligibility, contract vehicle, usable pricing, availability, or compliance with a workforce requirement.

Prepare the government training decision

Next action

Keep the decision moving

Check SecurityX schedule, readiness and total-price requirements

Alternatives

Compare by the decision you need to make

ONLC Training Centers

Compare the same course and date requirements with ONLC, including its self-funded eligibility restrictions and voucher-release conditions.

Global Knowledge

Another provider to investigate for the same course; this profile does not establish better quality, pricing or eligibility.

Sources and evidence limitations

Official sources

Independent sources

What this review does not establish

  • The core provider profile was reviewed September 10, 2026; SecurityX, CISM, policies, recognition and mixed-geography review evidence were rechecked September 14. Individual facts retain their own source dates; older dated offers are historical observations, not refreshed prices or availability.
  • The A+ page checked September 10 still names 220-1101/220-1102, while the ONLC comparison names 220-1201/220-1202. The Network+ page mixes N10-009 and N10-008. Obtain the delivered exam codes and updated outline before purchasing.
  • The national independent review sample is very small.
  • Local-center ratings and reviews cannot be combined into a national score.
  • Historical franchise ownership and current Educate 360 operations require date and entity separation.
  • Course inclusions, GTR, vouchers, prices, instructors, and recordings vary by course/session.
  • Cancellation and reschedule terms can vary by delivery entity and session; confirm the controlling official terms immediately before purchase.
  • New Horizons calls its SecurityX materials authorized CompTIA courseware, but the former public CompTIA partner-list route did not provide a usable current directory result. The exact organization-level authorization remains unresolved.
  • The current SecurityX cart path strengthens the evidence for a published purchasable reference, but it does not prove a remaining seat, legal seller, invoice issuer, delivery organization, or final charged total.
  • The CISM calendar crosses ISACA's November 3, 2026 outline change without identifying the delivered courseware revision, and the optional voucher price and terms are not public.
  • The CISM outline does not establish learner-performed exercises, scenario feedback, recordings or post-class practice access.
  • No live seat availability, provider relationship, or universal quality is established.