role
Technology Customer Success Manager
Review Technology Customer Success Manager role tasks, pay context, AI-impact notes, skill gaps, and cited evidence.
See my realistic path to Technology Customer Success ManagerSteady occupation - projected +1.9% through 2034.
The call: No certification is currently mapped to this role in Learnerside's cited data. Decide with the labor-market context below, and use the planner to compare adjacent roles that do have mapped credential paths. BLS lists Bachelor's degree as the typical entry education.
BLS projects Sales representatives, wholesale and manufacturing, technical and scientific products - the occupation this role maps to - to grow 1.9% from 2024 to 2034. O*NET profiles the work as primarily Enterprising (persuading, leading) and Conventional (structured, detail-heavy). Weigh that against how you actually like to work.
What the numbers say about this work
Government occupation data for the role this maps to — Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products (SOC 41-4011). This is planning context for the occupation, not a salary or a job this role guarantees you.
- Median pay (occupation)
- $104,920 / yr · $52,600 to $200,440 (10th–90th percentile)
- Projected change (2024–34)
- +1.9% · ~27.2k openings/yr
- Typical entry education
- Bachelor's degree
BLS OEWS — occupation-level, national · checked BLS Employment Projections 2024–34 · checked This role uses a broad O*NET-SOC/BLS occupation mapping. Treat salary, outlook, and task data as occupation-level evidence, not a guarantee for this exact job title.
What it pays by metro
The national median hides a wide geographic spread. Below is the occupation’s median in some of the highest-paying and largest-employment metros, adjusted for local prices — regional price-level context, not take-home pay or a salary this role guarantees you.
| Metro | Nominal median | Cost-adjusted |
|---|---|---|
| San Jose, CA | $167,630 | $151,807 |
| Kansas City, MO | $130,850 | $141,394 |
| Des Moines, IA | $126,830 | $138,308 |
| Durham, NC | $131,120 | $134,383 |
| Richmond, VA | $129,880 | $132,723 |
| Detroit, MI | $129,070 | $128,687 |
See all metros and how this is calculated → Sources: BLS OEWS (May 2025), occupation-level metro median ÷ BEA Regional Price Parities (2024, US=100).
What this work involves
The tasks the U.S. Department of Labor’s O*NET lists most central to this occupation — role-fit evidence to weigh against your background, not a measure of employer demand.
- Negotiate prices or terms of sales or service agreements.
- Prepare and submit sales contracts for orders.
- Visit establishments to evaluate needs or to promote product or service sales.
- Maintain customer records, using automated systems.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
Skills that matter
The skills O*NET rates most important for this occupation. A starting map for what to build — weigh it against the specific job you’re targeting.
- Speaking
- Active Listening
- Reading Comprehension
- Active Learning
- Critical Thinking
- Writing
- Monitoring
- Mathematics
What employers name in current openings
The skills and certifications most often named in a balanced sample of 422 public job postings from at least 76 employers and 4 source families. Treat it as a to-learn list — it is dated hiring language, not total demand, personal hiring odds, or salary.
Most-named skills
- Problem solving 97
- Cybersecurity 87
- AWS 69
- Azure 68
- Python 62
- Excel 56
- GCP 53
- SQL 52
- API 50
- Kubernetes 40
- Project Management 39
- Software development 35
Certifications named
- CCNA 6
- Security+ 6
- Network+ 5
- PMP 3
Compare what employers ask across roles → Qualitative employer-language sample only; do not use as official demand, market-size, salary, or certification ROI evidence.
Quick Verdict
Technology Customer Success Manager maps to BLS/OEWS occupation context Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products (SOC 41-4011), which has a national median of $104,920. Pay is occupation-level and location-driven - not caused by the job title or a certification. Below are the full cited labor-market context, the skills the role draws on, and the certification paths that map to it. This role uses a broad O*NET-SOC/BLS occupation mapping. Treat salary, outlook, and task data as occupation-level evidence, not a guarantee for this exact job title.
Fit Signals
- Enterprising (5.27)
- Conventional (5.14)
- Investigative (3.15)
Skills & Tools
*Tools and technologies ONET associates with this occupation* - role-specific examples with ONET hot/in-demand flags, not employer requirements:
- Microsoft Excel (hot technology, in demand)
- Microsoft Office software (hot technology, in demand)
- Microsoft Outlook (hot technology, in demand)
- Salesforce software (hot technology, in demand)
- Amazon Web Services AWS software (hot technology)
- Apache Hadoop (hot technology)
- Google Analytics (hot technology)
- Google Workspace software (hot technology)
*Foundational ONET skills** (broadly shared across occupations, not unique to this role): Speaking, Active Listening, Reading Comprehension, Active Learning, Critical Thinking, Writing.
AI & this career
What we can — and can’t — tell you about AI and this role
Cited context only: an occupation-level outlook, descriptive usage data, an employer-language sample, and attributed research — kept separate. No Learnerside AI score, no automation timeline, no job-loss prediction. How we source this →
Occupation outlook · BLS
Where the occupation is projected to go
BLS projects Sales representatives, wholesale and manufacturing, technical and scientific products at 1.9% employment change for 2024-2034, with 27.2 thousand annual openings. U.S. Bureau of Labor Statistics · checked
A forecast, not a guarantee; occupation-level, not about you - and BLS does not model rapid AI adoption, so this is never an AI prediction.
How AI shows up in the work
Descriptive usage, not demand or loss
For this O*NET detail, the May 2026 usage sample reports 51.85% of Claude conversations augmenting the person's work and 48.15% automating a task. Anthropic · checked Anthropic Economic Index dataset, CC-BY.
Across all occupations the same dataset splits 51.4% augmentation / 48.6% automation (May 2026) — shown so a single role’s number is never read as an outlier.
Descriptive Claude usage data, not employment demand, not job loss, and not a personal forecast; CC-BY attribution required.
Employer language · sample
What a posting sample mentions
a sample of 16 postings (as of 2026-07-09) mentions these AI-related terms
Employer-language sample only; not official demand, market-size, salary, or certification ROI evidence.
Published research · attributed
What independent research says (not Learnerside’s claim)
- Eloundou et al. estimate that about 80% of U.S. workers have at least 10% of their work tasks exposed to large language model capabilities (Science 2024). American Association for the Advancement of Science · checked exposure = task overlap, not job loss.
- Eloundou et al. estimate that about 19% of U.S. workers have at least 50% of their work tasks exposed to large language model capabilities (Science 2024). American Association for the Advancement of Science · checked exposure = task overlap, not job loss.
- Eloundou et al. explicitly disclaim any forecast of AI adoption or timing, describing their measure as capability overlap with tasks rather than a prediction of job loss (Science 2024). American Association for the Advancement of Science · checked exposure = task overlap, not job loss.
- OECD reports that high-skill occupations are the most exposed to AI on task-overlap measures (OECD Employment Outlook 2023). Organisation for Economic Co-operation and Development · checked exposure = task overlap, not job loss.
- OECD reports that, as of 2023, there is little empirical evidence of negative employment effects from AI (OECD Employment Outlook 2023). Organisation for Economic Co-operation and Development · checked exposure = task overlap, not job loss.
- OECD and the AIOE research find that AI exposure and automation risk often run in opposite directions, with the most-exposed high-skill occupations tending to be the least at risk of automation. Organisation for Economic Co-operation and Development · checked exposure = task overlap, not job loss.
- Felten, Raj and Seamans construct an occupation-level AI Occupational Exposure index by linking AI capabilities to O*NET occupational abilities (Strategic Management Journal). Strategic Management Journal (Wiley) · checked exposure = task overlap, not job loss.
- Stanford Digital Economy Lab researchers find a roughly 16% relative decline in employment for workers ages 22-25 in the most AI-exposed occupations, based on high-frequency ADP payroll data (Canaries in the Coal Mine, working paper). Stanford Digital Economy Lab · checked correlational usage data, not proof.
- The ILO notes that AI-exposure indicators measure potential task overlap and cannot by themselves establish job loss (Workers' exposure to AI). International Labour Organization · checked exposure = task overlap, not job loss.
- The Anthropic Economic Index reports no measured systematic rise in unemployment attributable to AI in its usage data. Anthropic · checked correlational usage data, not proof.
Tier A research stays attributed and separate from BLS outlook and employer-language samples.
Core source records
This table lists the page’s core content records and when they were checked. Claim-specific citations appear beside the relevant text and may not be repeated here.
| ID | Supports | Source | Checked |
|---|---|---|---|
| CIT-01 | Supports occupation-level wage context for Technology Customer Success Manager. | Technology Customer Success Manager BLS OEWS wage source | 2026-06-25T08:28:38+00:00 |
| CIT-02 | Supports occupation-level outlook context for Technology Customer Success Manager. | Technology Customer Success Manager BLS Employment Projections source | 2026-06-25T08:27:06+00:00 |
| CIT-03 | Supports skills, tasks, interests, and fit context for Technology Customer Success Manager. | Technology Customer Success Manager O*NET source | 2026-07-14T04:32:12+00:00 |
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